Maintain a standard consumer complaint form that identifies
information that connects the complaint to a specific transaction.

The Company has a standard consumer complaint form (attached)
and uses this to record any/all consumer complaints. As
circumstances warrant, supporting documents are attached to the
complaint form which provide additional information including
communications, facts or specific details. Management documents
approval on completed consumer complaint forms.

Single point of contact for consumer complaints and process for routing
consumer complaints to appropriate personnel.

Kim Jackson or Karen DeLeo is the single point of contact at The
Company for consumer complaints. The nature of the complaint
determines to which appropriate personnel the complaint will be
forwarded, if necessary.

Log of consumer complaints that includes whether and how the complaint
was resolved.

The Company maintains a Consumer Complaint Log (attached) with
information on all consumer complaints and their status. Company

Management will periodically review, date and sign-off on the Consumer
Complaint Log.